AI Vendor Selection Case Study

SBCHC - AI Vendor Selection Case Study.pdf

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South Boston Community Health Center's call center, critical to patient access, was under strain. Despite strong clinical operations, the patient access experience was inconsistent. Long call times, inefficient routing, and repetitive manual workflows were affecting both patients and staff. Leaders recognized the opportunity for AI-assisted solutions but faced two familiar barriers: limited time and no clear starting point. 

FASTx Partners LLC entered as a strategic advisor, bringing deep experience in Federally Qualified Health Centers and technology implementation.  Check out the full case study of this successful partnership which:

 ● Saved significant leadership and staff time 

 ● Established confidence in its chosen solution 

 ● Built internal alignment across stakeholders 

 ● Created a clear path into implementation